Thank you for choosing Kingsley Woodwork. Before placing an order, it is important to read and understand our Terms and Conditions. By placing an order with us, you acknowledge that you have read and agreed to these terms.

Refunds, Returns and Alterations: We are a bespoke, made-to-order woodworking company and cannot accept cancellations or offer a full refund for orders after 24 hours of the order being placed or for items that have already been delivered. Please ensure that you are satisfied with all design decisions, materials and details before placing your order.

Orders for standard designs available on our website can be cancelled, partially refunded and returned after 14 days at our discretion. All cancellations or returns will be subject to a 20% return fee, plus the cost of delivery and return delivery, and any other reasonable costs incurred by our company.

Bespoke pieces are non-refundable after 24 hours of the order being placed. Once an order has been placed, any alterations, administrative costs, and additional/updated design drawings will be charged to the buyer. We cannot be held responsible for any resulting delays.

Materials and Finishes:

Our products are made from natural materials and may contain characterful/natural traits such as small 'chip out', 'tear out', or marks from the machining and manufacturing processes in our workshop, knots, cracks, shakes, medullary rays, and natural colour variations. These features should be expected within each piece, and we cannot offer refunds, reimbursements, discounts, or compensation for such characteristics.

All wooden components may contain varied wood grain, colour variation, heartwood, sapwood, medullary rays and knots. These are naturally occurring features and should be expected of any solid wood product.

It is the responsibility of the buyer to check that they are satisfied with the finish, material, and standard used/followed by our workshop team to make the item. If the buyer would like to alter the above (for example having the knots filled with resin on a character piece, upgrading to prime grade oak or walnut) this must be specified prior to ordering. Changes to these standards are likely to alter the quoted/listed price of an item.

Care and Maintenance:

It is the responsibility of the buyer to follow our Care Guide recommendations and keep/store their piece(s) in a suitable environment. Our furniture is not suitable for outdoor use, use in bathrooms, humid environments, or environments with temperature fluctuations, unless specified.

We endeavor to provide high-quality products and exceptional customer service. If you receive a faulty or damaged item(s), please notify us as soon as possible with detailed descriptions, photographs, and/or videos of any area(s) that are damaged/defective within 7 days of receiving the item(s). We will assess the fault and arrange to repair or replace the item(s) as soon as possible.

We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been received. This would not be deemed a manufacturing fault under the terms of the item’s warranty.

By placing an order with us, you acknowledge that you have read and agreed to these Terms and Conditions.

Design and planning

It is the buyers responsibility to clarify any design, drawing, hardware and material related queries prior to placing an order. All important design attributes/details should be stated by the buyer prior to ordering if they should be considered by us for quoting and manufacturing a piece. All product photographs, example images and any items/examples/materials that may be shown/provided during the order process are for illustrative purposes only.

All our products can be made to measure to fit your space, however, we do not guarantee millimetre precision unless we are specified to do so, and some hardware such as nuts and bolts may protrude. The buyer should allow for +/- 25mm on all dimensions unless specified otherwise. If you require an exact size for your item(s), for fitting into an alcove for example, please make sure to specify that the measurement needs to be exact. We can’t take responsibility for any item which doesn’t fit or is too small if the measurement is under the 25mm of tolerance. It is the buyer’s responsibility to take and provide accurate measurements to ensure the item is designed/made correctly, fit for purpose and can be manoeuvred safely from the delivery van into its final location.

When working to buyers’ design specifications and/or drawings, Kingsley Woodwork will not be held responsible for issues with design, functionality, stability or unexpected wood movement. We endeavour to ensure all bespoke products are designed to our usual high standards, however, unexpected issues may arise without prior testing. During the design process, we may make recommendations to improve the functionality/finish/stability of the design. Should an issue arise due to these recommendations being disregarded, it would be the buyer’s responsibility to cover any costs involved in rectifying this at a later date.

Our recommended table sizes are based on a 450mm wide dining chair with a seat height of 450mm. If a customer’s chair sizes differ from this or the customer prefers more/less spacing for dining, the buyer should notify us of their preferred leg spacing that is suitable for their own needs/chairs.

Alterations/amendments made by a person/company not employed by Kingsley Woodwork once the item(s) have been delivered are done so at the buyer’s own risk. For example, the fitting of their own legs to table tops, securing items onto wooden components, etc. Any resulting costs, complications, or damages are the buyer’s responsibility. We cannot be held responsible for customers’ preference to design details that are not discussed or raised at the point of ordering and included in the specification of the purchased item. Elements not discussed/agreed prior to ordering will not be considered during manufacture and Kingsley Woodwork will make educated assumptions based on the style of the product, its functionality and our standard practices etc. It is the buyer’s responsibility to disclose all requirements fully.

We will manufacture the item(s) using the details on the design specification, or as stated on the order’s invoice (and drawing where applicable). Please make sure all details that you would like included for our consideration are included on the invoice and/or drawing. Details discussed over the phone, in person or in emails may be missed. We cannot be held responsible for this if it has not been noted on the invoice or drawing. We do not provide drawings for all items.

Payment

We may offer the buyer the option to pay a 50% deposit in order to place their order(s). This option will only be available to buyers who contact us directly via email and is done so at the discretion of Kingsley Woodwork.

The balance must be paid in full and received by Kingsley Woodwork before 2pm on the working day before the scheduled dispatch date. Should the original delivery date offer be delayed/rescheduled by the customer, Kingsley Woodwork will request the balance payment at the end of the lead time for the order.

Should the payment not be received prior to 2pm on the working day before the scheduled dispatch date, Kingsley Woodwork reserves the right to contact the couriers and cancel a scheduled delivery. All storage fees, cancellation fees and any additional delivery charges that occurred as a result of late payment will be charged to the buyer. All incurred charges must be paid before 2pm on the working day before the new scheduled dispatch.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, delivery estimates and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Quotes given by Kingsley Woodwork will remain valid for 14 days, after this time we reserve the right to change prices accordingly in line with the current material/manufacturing costs and existing listing prices. Prices are subject to change without advanced warning.

Warranty
In the unlikely event of a problem with an item, Kingsley Woodwork offers a 6-month warranty from the delivery date, covering defective materials and workmanship. Claims should be sent in writing with photographic evidence to hello@kingsleywoodwork.co.uk within the warranty period. Kingsley Woodwork will assess and determine whether to repair or replace the item.

On-site repairs will be done by us subject to availability, within 3 weeks of being notified of the repair. Repairs and replacements done in the workshop will usually take 2 weeks, subject to stock availability and item design.

The warranty does not cover defects or damages caused by fair wear and tear, misuse, negligence, or willful damage, environmental factors, bespoke items that were not prototyped or tested, and natural variation in colour and grain in the wood and steel.

It is recommended to use coasters and placemats to protect the item(s). Damage caused by wet or hot items being placed directly on the surface will not be covered by the warranty.

Wood is a natural material that will move seasonally and can cause gaps and shakes to open in the wood. This is natural and is not considered a defect.

Any alterations not endorsed by Kingsley Woodwork will void the warranty.

Shipping Information:

Currently, we only ship to mainland UK. Please note that additional shipping costs apply for orders to Scotland and Northern Ireland.

Product Inspection and Acceptance:

We take pride in ensuring our products are quality-checked before leaving our workshop, arriving in perfect condition. Upon delivery, please inspect your furniture carefully. Do not accept the items unless you are confident they have arrived in good condition. If you sign for the goods and later discover they are damaged, the courier company will not assume liability.

Packaging and Returns:

To ensure your furniture remains in the best possible condition during transit, we carefully package each item to prevent damage. If you wish to return your order, it must be in its original condition and packaging. Retain the packaging until you are completely satisfied with your order, as the delivery company will need to inspect it if any damage has occurred.